Call 01253 622146

Welcome to ThinxBig!


Returns & Exchanges


 We are pleased to offer a 100% guarantee that if you are unhappy with any received item (with the exception of those excluded and detailed below), you will be offered an exchange or full refund upon receipt and inspection of the item’s by ourselves. We request that customers notify us of their intent to return a product within 7 days of receipt, the exchange or return must then arrive back with us within 14 days of the date received, although sooner is appreciated. This policy is in accordance with current UK laws, and we have no obligation to offer an exchange or refund on any item’s arriving after this time.

Please note that all returns are accepted as an act of good will, and any offer of exchange, refund or credit is at our discretion.

For hygiene reasons we would ask that you ensure that swimwear, short’s night wear, & trousers are tried on over your own underwear, and shoes are only tried on within a clean and carpeted area in order to protect the soles and heels.

We will not under any circumstances accept returns on the following products due to hygiene reasons:- Underwear, Socks, or any constructed hosiery item.

Please note that as most orders shipped from our office are sent via a traceable means, supporting proof of receipt can always be obtained from collect plus, should it become necessary due to a dispute. It is entirely the responsibility of the customer to ensure that the appropriate postal service is used in order to meet this time-scale, as is the postal cost of returning the item’s to us. You should also be aware that we will not accept any financial liability for any parcel that may become lost or damaged whilst on its way to us, so please ensure that you send it via a service offering you the relevant level of compensation and that any supporting document is retained. Should an item become lost or damaged, it is the customers’ responsibility to make a claim against Royal Mail, or courier used we will however assist you as much as possible, and supply you with any supporting documentation necessary. All items must be returned in the condition, being Received and fully re-saleable, being Hanging items must be returned in protective wrapper, unworn, unwashed, and with all identity tags, labels intact. Shoes must have no scratching to the soles , heels & uppers no sign of wear. & returned with box intact (if provided) Any sealed items must be returned unopened with seal intact.

Returns will not be accepted under any circumstances for the following reasons:- Returns received outside of the courtesy returns period. Returns with identity labels , tags removed. Please ensure these are only removed when you have decided to keep the item. - Signs of wear. All returns will be thoroughly checked for any signs of wear, Contamination with perfume , cigarette, deodorant, pet & general household smells and we may also perform chemical tests to detect body odour & deodorant if there is any sign that the item has been worn or is not resalable condition, ( Photographic evidence will be taken), & your return will be denied.

Offer of a refund/credit will not be confirmed until the goods are received back at our offices and garment inspection and testing has been conducted by our Returns Department. The original postal fees will be deducted from all offers of refund/credit, unless goods are found to be faulty. Refunds are always made via the method payment. Whilst we endeavour to process returns as quickly as possible (usually within 48 hours), they are not done on a individual basis so can take up to 7 working days from receipt of item’s at our offices, and 14 working days during extremely busy periods, such as Holiday’s and Christmas.

Any returned goods that we receive which are outside of this Returns Policy will be defined as “Disputed”. Packaging and supporting photographic evidence will be taken and stored in evidence of the dispute where appropriate. Items held in dispute will not be refunded, credited or exchanged and a reason for this decision will be provided upon request. Whilst we are happy to re-ship such dispute items back to you, they are subject to a re-shipping charge. Our re-shipping charges will be calculated at our standard rates as set out above, however, in the event that re-postage goes over this amount due to parcel weight or value, re-postage will be charged at actual cost price to us. Alternatively the disputed item will be destroyed at your written request, or within 90 calendar days of receipt, whichever is the greater.

Our address for writing to us or sending any returns is:

4/5 Cocker Sq

Tel: 01253 622146